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76 posts showing
The “Knowledge Quotient” – How Leading Enterprises Are Getting Greater Value from Information Assets
IDC’s research report on knowledge workers and information findability is often quoted when people are trying to build the business case for...
From Documents to Answers: Building Intelligent Assistants That Deliver Real Business Value
From Documents to Answers: Building Intelligent Assistants That Deliver Real Business Value The failure mode is familiar. An employee needs ...
The Top 4 Key Concepts Driving Digital Transformation
Organizations from large enterprises to one-man shops are in the midst of a digital transformation. Some gladly embrace the change. Others r...
Field Service Collaboration – Closing the Loop
Much has been done to advance the efficiency and effectiveness of field service delivery – smarter parts inventory management, intelligent r...
Task-Level and Topic-Level Content Unlock New Levels of Productivity
Creating clear, concise service procedures is the first step toward driving consistent service technician performance. After all, how can we...
How to Increase Field Service Performance by Reducing Variability
If the name Garrison Keillor rings a bell, you know that in Lake Wobegon, “all the children are above average.” “We just want you to be aver...