[Earley AI Podcast] Episode 21, Dan Turchin

Guest: Dan Turchin, CEO & Founder, PeopleReign     In this episode, Seth and Chris talk with Dan Turchin, CEO & Founder of PeopleRei...

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[Earley AI Podcast] Episode 21, Dan Turchin

Guest: Dan Turchin, CEO & Founder, PeopleReign     In this episode, Seth and Chris talk with Dan Turchin, CEO & Founder of PeopleRei...

[Earley AI Podcast] Episode 20, Dr. Mark Maybury

Guest: Dr. Mark Maybury, former CTO at Stanley, Black & Decker       In this episode, Seth and Chris talk with Dr. Mark Maybury on innov...

[Earley AI Podcast] Episode 19, Steve Stesney

Guest: Steve Stesney, Senior Product and Data Practice Lead at Predictive UX.         In this episode, Seth and Chris talk with Steve Stesne...

[November 30] Knowledge Management and Virtual Assistants

How Large Enterprises are Saving Millions in Operational Costs and Improving Their Employee Experience In this new world, no employees shoul...

[RECORDED] Unlock the Value of Data Discovery Using Knowledge Graphs and Hybrid AI

Successful knowledge management, risk management and process automation initiatives use Knowledge Graphs and Text Analytics for data discove...

The Coming Tsunami of Need — Knowledge Management for Artificial Intelligence

Knowledge management has had a bad rap. For the past few decades, it has gone through cycles of popularity after being introduced in the ear...

[Recorded] The Knowledge Management Imperative:  Why KM is Essential to AI

Enterprises are increasingly recognizing the critical need for knowledge management (KM) to power cognitive AI. Training a chatbot requires ...

Digital Governance: It’s a Numbers Game (Metrics, KPIs, and ROI, that is)

If your organization is on a journey of digital transformation you need to intentionally and proactively manage, control and exploit the val...

Omnichannel Virtual Assistants – the next frontier in voice and text for customer service

Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the pas...

Build Better Bots For Agents and Customers With Knowledge Architecture

 How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed,...

Designing AI Program for Success-4 Part Series

Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...

5 core principles for successful AI/human partnerships

AI works best when humans are in the loop. Knowledge communities can provide a robust flow of information that supports and continuously ref...

The Business Value of Taxonomy - Your Competitors Know It

RECORDED WEBCAST AVAILABLE We still hear it today – executives ask “Why do we need a taxonomy?” Then the various follow-ons : “Can’t we just...

Knowledge Architecture - The Path to Automating Customer Support Interactions

Recorded - available as on demand webcast There is an ever increasing focus on reducing customer support costs while improving customer sati...

Tackling Complex Product Configuration Documentation Challenges with Component Content

Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...

Knowledge Graphs, Ontologies, and AI Applications - KMWorld 2020

Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" explains what...

Making AI Work - AI Manufacturing 2020

Product data and information architecture experts, Chantal Schweizer and Dave Skrobela, from Earley Information Science, walk through the el...

How Knowledge Graphs Increase The Value of Company Data Assets

Recorded - available as on demand webcast To be competitive in today’s data-driven world, it is more important than ever to make use of all ...

Knowledge Architecture - The Path to Automating Customer Support Interactions

There is an ever increasing focus on reducing customer support costs while improving customer satisfaction.  While these appear to be confli...

How AI Projects Fail, and 3 Key Ingredients for Success

Over the years, many definitions of AI have emerged, and a lot of them are misleading--particularly the ones that describe AI as the creatio...

Designing AI Programs: How and where to focus resources

Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...

Designing AI Programs: Organizational Readiness

Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...

Designing AI Programs: 3 Key Ingredients to Success

Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...

Who Owns the Business Ontology - Staffing Up For Ontology Development

In a poll we conducted during our webinar on “How Ontologies Drive Digital Transformation,” only 16% of the participants had developed ontol...

A Pragmatic Approach to Digital Transformation

Everyone is talking about digital transformation, but few organizations are implementing it in a practical way. Digital transformation requi...

How Ontologies Drive Digital Transformation

Recorded - available as on demand webcast Ontologies are getting more attention these days as a mechanism to support content, customer exper...

Searching for Gold: Harnessing the Power of Taxonomy and Metadata to Improve Search

Many companies that have made large investments in enterprise search engines discover that users still scroll through extensive results sets...

The AI Advantage – Practical Steps Toward Realizing the Promise of AI

Recorded - available as on demand webcast Artificial Intelligence (AI) for organizations of all sizes is becoming more practical every day. ...

Omnichannel Taxonomy & Attribute Design

Digital commerce leaders have made the mental shift from “what products do I sell?” to “how do my customers want to buy from me?” – savvy si...

Why AI? A Case Study With ADP

Recorded - available as on demand webcast The age of customer-driven, Artificial Intelligence (AI)-powered enterprises is here, and B2B/B2C ...

There’s No AI Without IA: 5 Insights You Don’t Want To Miss

Your customers are in control. They demand a personalized, accurate, and fulfilling journey with your enterprise, whenever and wherever they...

Digital Transformation: What it means

Many life events can justifiably be called a transformation, and their effect is pervasive. Moving to another country, for example, may requ...

Bridging Silos and Managing Change During Digital Transformations

“There’s No Budget for the Common Good” Organizations have been using digital technologies for decades, but the last several years have seen...

Voice Interfaces Content-Data –Conversational Commerce-Semantic Search

Recorded - available as on demand webcast In the early text-based, green-screen days of computers we talked about building a “GUI” – a Graph...

Four Steps to Making Artificial Intelligence Actually Work

I attended a conference a while back about the future of the digital worker and the use of artificial intelligence.  I came to the event wit...

The Lure of Emerging Technologies: Getting Ready for New Challenges

Two very interesting and seemingly contradictory trends are taking place in the information landscape.  On the one hand, technologies are ev...

How to Talk to Executives About AI

What executives need to understand is the data, content and knowledge that feeds AI and machine learning algorithms are more important than ...

Chatbot Best Practices - Webinar Overflow Questions Answered

WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...

Knowledge Engineering, Knowledge Management and Chatbots

Recorded - available as on demand webcast How AI leverages knowledge assets for customer experience, conversational search, retrieval and co...

Knowledge Engineering: Structuring Content for Artificial Intelligence

EIS was recently engaged by a client who needed an enterprise approach for addressing search and information access challenges.  Like many l...

Enterprise Adoption of AI Technology: Looking ahead to 2018

Recorded - available as on demand webcast Though media, analysts and vendors are ushering in the AI revolution with gusto, the reality in mo...

Enterprise Adoption of AI

While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...

Are Chatbots a Good Place to Start Your Enterprise AI Initiative?

I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai.  In the...

Myth vs Reality in Artificial Intelligence

I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...

Training AI-driven Support Bots to Deliver the Next Generation of Customer Experience

Recorded - available as on demand webcast A good digital experience is about facilitating information flows between the organization and its...

Knowledge Management's Rebirth as Knowledge Engineering for Artificial Intelligence

Knowledge management is undergoing a renaissance.  However, it is not being called knowledge management.  Instead, it is hiding under the co...

Roundtable Series Session 4: Conversational Commerce and Virtual Sales Assistants

Recorded - available as on demand webcast They follow process, document their work in the CRM, never ask for raises and don’t complain.  The...

Roundtable Series Session 3: How Financial Services Organizations are Using Chatbot in Customer Service

Recorded - available as on demand webcast In the past year, several large banks have already started building and delivering Chatbot solutio...

Knowledge Bots and Machine Learning

We have been seeing significant progress in the field of machine learning – programs that “learn” as they process information in order to pr...

Roundtable Series Session 2: The Role of Intelligent Virtual Assistants in Healthcare

Recorded - available as on demand webcast The lack of patient adherence to prescribed medications and post-procedure care instructions is cr...

Roundtable Series Session 1: Digital Workers, Chatbots & Customer Service - Reality vs Aspiration

Recorded - available as on demand webcast What works, what doesn't and what organizations need for success A survey of 100 information manag...

AI-Driven Enterprise Search Is Closer Than You Think

This Article originally appeared on CMSWire. One of the biggest challenges of bringing artificial intelligence (AI) into enterprise search i...

Knowledge Management and User Engagement – Weaving the Experience into Work Practices

Organizations are maturing in their understanding of knowledge management.  But true engagement and acceptance is still a major obstacle to ...

Virtual Assistants & Chatbots - The Next Big Thing in Customer Experience

Recorded - available as on demand webcast Chatbots are increasingly part of the customer experience – whether to facilitate a new transactio...

Back to Basics: Getting to the Next Level in Knowledge Management

Recorded - available as on demand webcast Is your knowledge management system like a superhighway without adequate on-ramps? In other words,...

A New Approach to Data, Content and Knowledge Management - Do it Right

Our information landscape is changing faster than ever – solving problems in the short term while preparing for the future requires a differ...

Grow your Virtual Assistant, Artificial Intelligence, Chatbot and Taxonomy Vocabulary

When I was checking out definitions online, I saw that it was hard to find the whole set I was looking for in one place and that most of the...

The Coming Chatbot Craze (and What You Need to Do About It)

At the Opus Research (@opusresearch) Intelligent Virtual Assistant Conference in San Francisco this week, I heard from vendors, analysts, gu...

How Metadata Runs The World

Ask Google, Facebook, Uber or any of the $billion startups (the so called unicorns) out there if metadata runs the world.  A friend sent me ...

ITPro - There's No AI Without IA

This Article originally appeared in IT Pro, published by the IEEE Computer Society. Artificial intelligence (AI) is increasingly hyped by ve...

Training the Robots: Evolving Virtual Assistants and the Human Machine Partnership

Recorded - available as on demand webcast Turing test or no Turing test, Intelligent Virtual Assistants are here to stay. As more and more o...

How to Train Your Robot

What do curated content, personalization and machine learning have in common?  Personalization is all about giving people appropriate inform...

Cognitive Search – The Next Generation of Information Access

You no doubt have heard about cognitive computing and see the inroads that AI is making in daily life as one technology company after anothe...

Smart Merchandising – Inspired by Artificial Intelligence

“If artificial intelligence has its way, discounting could disappear, thanks to software that tells retailers exactly what and how many prod...

Artificial Intelligence - What Really Works for the Enterprise and How to Get There

I was just given an Amazon Echo as a gift and was very excited to connect it and set it up. For those of you less familiar with Echo, it is ...

Making Intelligent Virtual Assistants a Reality

Intelligent Virtual Assistants are capturing market share rapidly. As analytics and AI technologies scale, and as some standard models begin...

Understanding Virtual Agents – What's Needed to Make Them a Reality?

Recorded - available as on demand webcast Cognitive computing is tool that can be used to enable intelligent virtual assistants to perform a...

Turbocharge Your SharePoint Search Engine with Auto-Classification

Recorded - available as on demand webcast Enterprise Search can be complicated, confusing and time-consuming. According to IDC, 36% of a kno...

Office Supply Retailer Goes Endless Aisle for Digital Transformation

When an office supplies chain found that in-store sales were lagging, a series of strategic decisions were made to improve the top and botto...

Why the Timing is Right for Knowledge Management Portals

Knowledge management portals have gone in and out of style over the years.  Portals were the rage back in the early 90’s, promising the “int...

How to Build a SharePoint Knowledge Portal that People Love to Use

Recorded - available as on demand webcast 96% of businesses fail to unlock the full potential of their data. Traditional approaches to enter...

Intelligent Agents, Cognitive Computing and Artificial Intelligence

While predictions are difficult to make, especially about the future, there is no doubt that technical capabilities in the field of making c...

Building a Digital Transformation Roadmap

Recorded - available as on demand webcast Building a digital transformation roadmap requires a clear vision for where your digital business ...

The Business Potential of Machine Learning and Cognitive Computing

Recorded - available as on demand webcast As programs and devices get smarter, special purpose applications will become more adaptable and s...

It’s In There – When Do You Need an Information Architect?

I was in a meeting with a client discussing the approach to Information Architecture – how to develop scenarios and use cases for a target a...

Why Taxonomy is Critical to Master Data Management (MDM)

Organizations are paying more and more attention to Master Data Management (MDM). MDM comprises a set of processes and tools that consistent...

How We Help You Make Your Data Work Harder

At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.

 
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