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A knowledge graph is a type of data representation that utilizes a network of interconnected nodes to represent real-world entities and the ...
It has been a year of advances in AI with new tools that create art, write essays, and have conversations that are often (but not always) st...
AI assistants are a form of cognitive AI. They go by many different names. The different terms used to identify AI assistants are described ...
In this episode, Seth and Chris talk with Dan Turchin, CEO & Founder of PeopleReign. Highlights: 4:30 What drives Dan's mission to...
Guest: Dr. Mark Maybury, former CTO at Stanley, Black & Decker In this episode, Seth and Chris talk with Dr. Mark Maybury on innov...
Guest: Steve Stesney, Senior Product and Data Practice Lead at Predictive UX. In this episode, Seth and Chris talk with Steve Stesne...
How Large Enterprises are Saving Millions in Operational Costs and Improving Their Employee Experience In this new world, no employees shoul...
Successful knowledge management, risk management and process automation initiatives use Knowledge Graphs and Text Analytics for data discove...
Knowledge management has had a bad rap. For the past few decades, it has gone through cycles of popularity after being introduced in the ear...
Enterprises are increasingly recognizing the critical need for knowledge management (KM) to power cognitive AI. Training a chatbot requires ...
If your organization is on a journey of digital transformation you need to intentionally and proactively manage, control and exploit the val...
Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the pas...
How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed,...
Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...
AI works best when humans are in the loop. Knowledge communities can provide a robust flow of information that supports and continuously ref...
RECORDED WEBCAST AVAILABLE We still hear it today – executives ask “Why do we need a taxonomy?” Then the various follow-ons : “Can’t we just...
Recorded - available as on demand webcast There is an ever increasing focus on reducing customer support costs while improving customer sati...
Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...
Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" explains what...
Product data and information architecture experts, Chantal Schweizer and Dave Skrobela, from Earley Information Science, walk through the el...
Recorded - available as on demand webcast To be competitive in today’s data-driven world, it is more important than ever to make use of all ...
There is an ever increasing focus on reducing customer support costs while improving customer satisfaction. While these appear to be confli...
Over the years, many definitions of AI have emerged, and a lot of them are misleading--particularly the ones that describe AI as the creatio...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
In a poll we conducted during our webinar on “How Ontologies Drive Digital Transformation,” only 16% of the participants had developed ontol...
Everyone is talking about digital transformation, but few organizations are implementing it in a practical way. Digital transformation requi...
Recorded - available as on demand webcast Knowledge management (KM) and artificial intelligence (AI) have both gone through booms and busts—...
Recorded - available as on demand webcast Ontologies are getting more attention these days as a mechanism to support content, customer exper...
Many companies that have made large investments in enterprise search engines discover that users still scroll through extensive results sets...
Recorded - available as on demand webcast Artificial Intelligence (AI) for organizations of all sizes is becoming more practical every day. ...
Digital commerce leaders have made the mental shift from “what products do I sell?” to “how do my customers want to buy from me?” – savvy si...
Recorded - available as on demand webcast The age of customer-driven, Artificial Intelligence (AI)-powered enterprises is here, and B2B/B2C ...
Your customers are in control. They demand a personalized, accurate, and fulfilling journey with your enterprise, whenever and wherever they...
Many life events can justifiably be called a transformation, and their effect is pervasive. Moving to another country, for example, may requ...
“There’s No Budget for the Common Good” Organizations have been using digital technologies for decades, but the last several years have seen...
A great deal of attention is being given to digital transformation. According to Forrester, “Seventy-four percent of business executives say...
These days, no matter what industry you operate in, your competitive advantage depends on the quality of the data that is flowing through yo...
How to integrate Content, Product Data and Knowledge to Meet Your Customer’s Needs Organizations are continuing the never-ending journey of ...
Recorded - available as on demand webcast In the early text-based, green-screen days of computers we talked about building a “GUI” – a Graph...
I attended a conference a while back about the future of the digital worker and the use of artificial intelligence. I came to the event wit...
Two very interesting and seemingly contradictory trends are taking place in the information landscape. On the one hand, technologies are ev...
What executives need to understand is the data, content and knowledge that feeds AI and machine learning algorithms are more important than ...
WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...
Recorded - available as on demand webcast How AI leverages knowledge assets for customer experience, conversational search, retrieval and co...
EIS was recently engaged by a client who needed an enterprise approach for addressing search and information access challenges. Like many l...
Recorded - available as on demand webcast Though media, analysts and vendors are ushering in the AI revolution with gusto, the reality in mo...
While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...
I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai. In the...
I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...
Recorded - available as on demand webcast A good digital experience is about facilitating information flows between the organization and its...
Knowledge management is undergoing a renaissance. However, it is not being called knowledge management. Instead, it is hiding under the co...
Recorded - available as on demand webcast They follow process, document their work in the CRM, never ask for raises and don’t complain. The...
Recorded - available as on demand webcast In the past year, several large banks have already started building and delivering Chatbot solutio...
We have been seeing significant progress in the field of machine learning – programs that “learn” as they process information in order to pr...
Recorded - available as on demand webcast The lack of patient adherence to prescribed medications and post-procedure care instructions is cr...
Recorded - available as on demand webcast What works, what doesn't and what organizations need for success A survey of 100 information manag...
One of the biggest challenges of bringing artificial intelligence (AI) into enterprise search is simply getting it in the door. The people ...
Organizations are maturing in their understanding of knowledge management. But true engagement and acceptance is still a major obstacle to ...
Recorded - available as on demand webcast Chatbots are increasingly part of the customer experience – whether to facilitate a new transactio...
Recorded - available as on demand webcast Is your knowledge management system like a superhighway without adequate on-ramps? In other words,...
Our information landscape is changing faster than ever – solving problems in the short term while preparing for the future requires a differ...
When I was checking out definitions online, I saw that it was hard to find the whole set I was looking for in one place and that most of the...
At the Opus Research (@opusresearch) Intelligent Virtual Assistant Conference in San Francisco this week, I heard from vendors, analysts, gu...
Ask Google, Facebook, Uber or any of the $billion startups (the so called unicorns) out there if metadata runs the world. A friend sent me ...
This Article originally appeared in IT Pro, published by the IEEE Computer Society. Artificial intelligence (AI) is increasingly hyped by ve...
Recorded - available as on demand webcast Turing test or no Turing test, Intelligent Virtual Assistants are here to stay. As more and more o...
What do curated content, personalization and machine learning have in common? Personalization is all about giving people appropriate inform...
You no doubt have heard about cognitive computing and see the inroads that AI is making in daily life as one technology company after anothe...
“If artificial intelligence has its way, discounting could disappear, thanks to software that tells retailers exactly what and how many prod...
I was just given an Amazon Echo as a gift and was very excited to connect it and set it up. For those of you less familiar with Echo, it is ...
Intelligent Virtual Assistants are capturing market share rapidly. As analytics and AI technologies scale, and as some standard models begin...
Recorded - available as on demand webcast Cognitive computing is tool that can be used to enable intelligent virtual assistants to perform a...
Recorded - available as on demand webcast Enterprise Search can be complicated, confusing and time-consuming. According to IDC, 36% of a kno...
When an office supplies chain found that in-store sales were lagging, a series of strategic decisions were made to improve the top and botto...
Knowledge management portals have gone in and out of style over the years. Portals were the rage back in the early 90’s, promising the “int...
Recorded - available as on demand webcast 96% of businesses fail to unlock the full potential of their data. Traditional approaches to enter...
While predictions are difficult to make, especially about the future, there is no doubt that technical capabilities in the field of making c...
Recorded - available as on demand webcast Building a digital transformation roadmap requires a clear vision for where your digital business ...
Recorded - available as on demand webcast As programs and devices get smarter, special purpose applications will become more adaptable and s...
I was in a meeting with a client discussing the approach to Information Architecture – how to develop scenarios and use cases for a target a...
Organizations are paying more and more attention to Master Data Management (MDM). MDM comprises a set of processes and tools that consistent...
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