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Back to Basics: Getting to the Next Level in Knowledge Management

Recorded - available as on demand webcast

Is your knowledge management system like a superhighway without adequate on-ramps? In other words, lots of great information but no way to access and leverage information in a useful and practical way?

Most information-driven organizations understand the importance of knowledge management (KM) for driving business insight and innovation.  And many have worked hard to put the KM systems their communities ask for in place.  Yet, even when all of the 'right boxes' seem to have been checked the results are, for some, below par.  In contrast, others manage to show results quickly, often with limited resources - salvaging programs that have gone "off the rails" or even failed to deliver anything at all.   Why is that? And, more important, how do they do it?

In our next Executive Roundtable we’ll explore what “doing it right” means and ways to achieve excellence without extravagant budgets. We’ll cover:

  • Why some information management programs continue to achieve suboptimal results
  • Why other programs achieve positive outcomes despite few resources and short timelines
  • How to overcome risks such as poor change management and ethical challenges
  • How to show quick wins using search, metadata, content, collaboration, intelligence pilots
  • How to define metrics and KPIs that matter, and move from documents to data
  • How to upgrade your expertise and transition to a new role when the program wraps up
  • Ways to select target processes, prioritize initiatives and make the business case
  • The best way to serve the diverse needs of multiple communities of practice
  • How to socialize your program and create organizational change

Join EIS and our panel of experts for an intriguing exchange of ideas for transforming KM into a knowledge ecosystem that is adaptable to the evolving nature of information - all by focusing on the fundamentals.

Fill out the form to register today.

Visit our sponsors' websites: IEEE/IT ProfessionalCMSWire & ExLEvents.

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Seth Earley
Seth Earley
Seth Earley is the Founder & CEO of Earley Information Science and the author of the award winning book The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable. An expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. He has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance.

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How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.