Growth Series BLOG

Its a Premium BLOG template and it contains Instagram Feed, Twitter Feed, Subscription Form, Blog Search, Image CTA, Topic filter and Recent Post.

All Posts

The Business Value of Metrics Driven Information Governance

Recorded - available as on demand webcast

Governance is the glue that holds various content, knowledge and data management initiatives together.  It is increasingly necessary as a component of customer experience and marketing automation and integration initiatives.  

The challenge is that governance is not an exciting topic and it is difficult to get participation and buy in at the correct levels of the organization.  How do you retain interest in these kinds of necessary programs?  The answer is to tie governance to measurement of program and project progress, success and operations.  Once governance is aligned with objectives and clearly defined measurement, the organization will focus the correct level of attention and governance will be successful. 

This webinar will cover the challenges associated with data governance and the business impact of poor data quality on digital marketing programs and knowledge management systems. Expert panel members will discuss real-world examples of data governance best practices, how to avoid the common pitfalls and how to put a framework for a successful metrics-driven governance process in place.

view webcast

Seth Earley
Seth Earley
Seth Earley is the Founder & CEO of Earley Information Science and the author of the award winning book The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable. An expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. He has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance.

Recent Posts

How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.