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[Earley AI Podcast] Episode 16, Jim Iyoob

Using Data to Deliver Customer Experience That Matters

Guest: Jim Iyoob

 

In this episode, Seth and Chris talk with Jim Iyoob about using data and AI to deliver customer experience that matters.

Highlights:
2:25: Our celebrity guest…Named top 20 influential people to follow on twitter and who has been inducted into the CX Hall Of Fame
8:10: Adding value & being a great person….Let’s look at the customer experience through the customer’s lens
17:10: AI as a plug and play solution….myth or reality?
19:10:…the insights and the understanding. The mechanisms and methods to extract more insights than the average bear.
22:55: What goes into setting up controlled vocabularies, architecture, etc…how well are organizations prepared?
27:55: First things first: human intelligence. What is the outcome we want to drive? What is the hypothesis we want to drive? Is the data there to help us make insightful decisions?
34:35: Transparency driving accountability
40:25: What are you seeing at organizations when you go in and start looking at their knowledge bases?

Links:

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Earley Information Science Team
Earley Information Science Team
We're passionate about enterprise data and love discussing industry knowledge, best practices, and insights. We look forward to hearing from you! Comment below to join the conversation.

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