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    Episode 7 - Paul Lasserre, Global Segment leader - Applied AI at Amazon Web Services (AWS)

    AI, ML & Customer Experience

    Guest: Paul Lasserre, Global Segment leader - Applied AI at Amazon Web Services (AWS)


    In this episode, Seth and Chris talk with Paul Lasserre about his experience developing applied AI applications. 

    4:15 Link between AI and chasing pirates in the Navy
    7:00 On getting into customer experience as a ML problem
    10:00 On the challenges of internally selling new ideas
    15:00 On measuring success
    18:30 On rules vs machine learning
    26:30 Creating a better customer experience
    28:00 On leaving Genesys and moving to AWS
    35:30 How to give people the support they want
    42:00 What he's working on now and what's next

    Contact Paul:

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    Earley Information Science Team
    Earley Information Science Team
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