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Episode 7 - Paul Lasserre, Global Segment leader - Applied AI at Amazon Web Services (AWS)

AI, ML & Customer Experience

Guest: Paul Lasserre, Global Segment leader - Applied AI at Amazon Web Services (AWS)

 

In this episode, Seth and Chris talk with Paul Lasserre about his experience developing applied AI applications. 

Highlights:
4:15 Link between AI and chasing pirates in the Navy
7:00 On getting into customer experience as a ML problem
10:00 On the challenges of internally selling new ideas
15:00 On measuring success
18:30 On rules vs machine learning
26:30 Creating a better customer experience
28:00 On leaving Genesys and moving to AWS
35:30 How to give people the support they want
42:00 What he's working on now and what's next

Contact Paul:

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Earley Information Science Team
Earley Information Science Team
We're passionate about enterprise data and love discussing industry knowledge, best practices, and insights. We look forward to hearing from you! Comment below to join the conversation.

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