AI, ML & Customer Experience

Guest: Paul Lasserre, Global Segment leader - Applied AI at Amazon Web Services (AWS)

In this episode, Seth and Chris talk with Paul Lasserre about his experience developing applied AI applications. 

Highlights:
4:15 Link between AI and chasing pirates in the Navy
7:00 On getting into customer experience as a ML problem
10:00 On the challenges of internally selling new ideas
15:00 On measuring success
18:30 On rules vs machine learning
26:30 Creating a better customer experience
28:00 On leaving Genesys and moving to AWS
35:30 How to give people the support they want
42:00 What he's working on now and what's next

Contact Paul:

• https://www.linkedin.com/in/paul-lasserre/

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