All Posts

How to Build a SharePoint Knowledge Portal that People Love to Use

Recorded - available as on demand webcast

96% of businesses fail to unlock the full potential of their data. Traditional approaches to enterprise search simply can't keep up with the exponential rate of growth in data volume, variety and velocity. Yet the need for accessible enterprise information to improve business agility and decision-making has never been greater.

Enter the Knowledge Portal - A single interface to enterprise information that accesses, aggregates and personalizes data based on user profiles and business processes to better formulate knowledge and insight.

In this webinar, we will explore the essential ingredients of SharePoint-based knowledge portals from an information design, technology and usability standpoint including:

  1. An integrated view of data including operational, historical, structured and unstructured data 
     
  2. A contextual information architecture that organizes data, defines attributes and maps relationships
     
  3. A scalable search platform for tagging, categorizing, finding and presenting information to knowledge workers 
     
  4. A personalized user experience with an intuitive process for finding answers to complex business questions
     
  5. Future-proofing the implementation and simplifying upgrades with a “no customization” approach that makes it easier to support the environment over time

Experts in the field of Knowledge Portal design and deployment will explain how to transform a SharePoint environment into a highly customized search platform  for connecting business users with enterprise information. They will present real-world customer examples that demonstrate how Knowledge Portals can perform complex searches of diverse and dispersed information systems with a streamlined, visually refined, and user personalized process for finding answers and insights.

view webcast

Seth Earley
Seth Earley
Seth Earley is the Founder & CEO of Earley Information Science and the author of the award winning book The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable. An expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. He has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance.

Recent Posts

Conversation with ChatGPT on Enterprise Knowledge Management

In another article, I discussed my research into ChatGPT and the interesting results that it produced depending on the order in which I entered queries. In some cases, the technology seemed to learn from a prior query, in others it did not. In many cases, the results were not factually correct.

The Future of Bots and Digital Transformation – Is ChatGPT a Game Changer?

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization. They can also free up human customer service agents by providing quick and accurate responses to customer inquiries and automating routine tasks, which reduces call center volume. They are available 24/7 and can personalize recommendations and content by taking into consideration role, preferences, interests and behaviors. All of these contribute to improved productivity and efficiency. Right now, bots are only valuable in very narrow use cases and are unable to handle complex tasks. However, the field is rapidly changing and advances in algorithms are having a very significant impact.

[February 15] Demystifying Knowledge Graphs – Applications in Discovery, Compliance and Governance

A knowledge graph is a type of data representation that utilizes a network of interconnected nodes to represent real-world entities and the relationships between them. This makes it an ideal tool for data discovery, compliance, and governance tasks, as it allows users to easily navigate and understand complex data sets. In this webinar, we will demystify knowledge graphs and explore their various applications in data discovery, compliance, and governance. We will begin by discussing the basics of knowledge graphs and how they differ from other data representation methods. Next, we will delve into specific use cases for knowledge graphs in data discovery, such as for exploring and understanding large and complex datasets or for identifying hidden patterns and relationships in data. We will also discuss how knowledge graphs can be used in compliance and governance tasks, such as for tracking changes to data over time or for auditing data to ensure compliance with regulations. Throughout the webinar, we will provide practical examples and case studies to illustrate the benefits of using knowledge graphs in these contexts. Finally, we will cover best practices for implementing and maintaining a knowledge graph, including tips for choosing the right technology and data sources, and strategies for ensuring the accuracy and reliability of the data within the graph. Overall, this webinar will provide an executive level overview of knowledge graphs and their applications in data discovery, compliance, and governance, and will equip attendees with the tools and knowledge they need to successfully implement and utilize knowledge graphs in their own organizations. *Thanks to ChatGPT for help writing this abstract.