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How Knowledge Graphs Increase The Value of Company Data Assets

Recorded - available as on demand webcast

To be competitive in today’s data-driven world, it is more important than ever to make use of all your company’s data assets.  Decisions made in a data vacuum result in lost time and/or money.  What if there was a way to ensure that everyone had access to all of the data – structured or unstructured, from any source, any silo – and it was both accurate and meaningful?  Knowledge graphs provide that connective framework for all of your data with ontology defining meaningful relationships and context. Join knowledge graph expert Juan Sequeda and ontology expert Seth Earley, to learn how your organization can reach data, content and knowledge nirvana.

Topics include:

  • What knowledge graphs are and why are they important now.
  • How knowledge graphs enable solutions in ecommerce, customer service, and product innovation.
  • What you need to do before you can start using knowledge graphs to solve your business problems.

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How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.