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Conquering Chaos via Smart Content Management — Interview with Seth Earley

Managing content — whether documents, transactional data or digital assets — is about providing content in context. Users can't find what they need for many reasons: (1) information and systems evolve and tend toward a disordered state; (2) in most organizations governance processes around asset management, search, taxonomy and metadata are immature; (3) content is not "selectively managed. In this interview we discuss a number of issues around content management, taxonomy, tagging, metadata and search, and provide some ideas on how to tackle the chaos to create business value. Access full Articles...

Seth Earley
Seth Earley
Seth Earley is the Founder & CEO of Earley Information Science and the author of the award winning book The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable. An expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. He has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance.

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How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.