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Prerequisites for Effective and Meaningful Automation - CCW 2021 Las Vegas

Harness the Power of Artificial Intelligence to Drive Extraordinary Competitive Advantage

Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" discusses how to harness the power of artificial intelligence to drive extraordinary competitive advantage.

Nearly all contact centers have attempted some form of automation. With hindsight, nearly the same number would approach the application of automation differently. This Big Ideas presentation will start at the beginning of the journey to equip you with best practices and prerequisites for preparing your contact center to tackle an automation project. Specifically Seth explores;

  • How to establish a unified digital language and data standardization
  • Proper documentation of business process and organizational knowledge
  • Technology vendor selection


Seth Earley
Seth Earley
Seth Earley is the Founder & CEO of Earley Information Science and the author of the award winning book The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable. An expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. He has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance.

Recent Posts

[7/20/2022] Powering Personalized Search with Knowledge Graphs

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AIs That Can Draw - It is Still About the Data

Creativity is considered to be a bastion of humanness and somewhat outside of the realm of artificial intelligence.  But AI can be used to generate variations of artistic themes that appear to be creations of their own. 

[RECORDED] Artificial Intelligence Begins With Information Architecture

Building An AI-Powered Enterprise Recorded Webcast In this webinar we establish the formula for AI success:  AI-Powered solutions are only as good as the data that fuels them. Successful AI requires a semantic data layer built on a solid enterprise information architecture. We’ll demystify this topic for executives and provide actionable advice for data strategists. Who should attend: Executives who care about AI and the data experts who enable them. Speakers: