Harness the Power of Artificial Intelligence to Drive Extraordinary Competitive Advantage

Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" discusses how to harness the power of artificial intelligence to drive extraordinary competitive advantage.

Nearly all contact centers have attempted some form of automation. With hindsight, nearly the same number would approach the application of automation differently. This Big Ideas presentation will start at the beginning of the journey to equip you with best practices and prerequisites for preparing your contact center to tackle an automation project. Specifically Seth explores;

• How to establish a unified digital language and data standardization
• Proper documentation of business process and organizational knowledge
• Technology vendor selection