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The Role of the Chief Data Officer - Managing Expectations

This Article originally appeared in the May/June 2017 issue of IT Pro, published by the IEEE Computer Society.

This Article is one in a series that examines the evolving role of the chief data officer (CDO) and how the CDO interacts with other members of the C-suite. For this installment, I interviewed Ursula Cottone, CDO of Citizens Bank, about a journey that began not with data, but with people.

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Seth Earley
Seth Earley
Seth Earley is the Founder & CEO of Earley Information Science and the author of the award winning book The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable. An expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. He has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance.

Recent Posts

Knowledge Engineering, Knowledge Management and AI Assistants

AI assistants are a form of cognitive AI. They go by many different names. The different terms used to identify AI assistants are described below. The role of AI assistants is to support customers or employees as they carry out tasks. In some cases, for repeatable actions with unambiguous outcomes, a chatbot or AI assistant can fully automate interactions. In other cases, when the answer requires judgment and human expertise, the AI assistant can surface the necessary information to help the human solve a problem – whether for a customer self-service app or a customer service agent supporting an end user task. These virtual job assistants are designed to help customer support staff be more efficient, accomplishing the task more quickly and accurately with a consistent outcome.

[Earley AI Podcast] Episode 22, Peter Voss

In this episode, Seth and Chris talk with Peter Voss,  Founder, CEO, and Chief Scientist at AGI Innovations & Aigo.ai.

[Earley AI Podcast] Episode 21, Dan Turchin

Guest: Dan Turchin, CEO & Founder, PeopleReign