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Roundtable Series Session 2: The Role of Intelligent Virtual Assistants in Healthcare

Recorded - available as on demand webcast

The lack of patient adherence to prescribed medications and post-procedure care instructions is creating tremendous strain on both healthcare providers and payers alike. In recent research conducted by CapGemini, findings show that In the US alone, avoidable medical spending is estimated at over $300 billion per annum. 

Solving the adherence gap is now an imperative for healthcare and life sciences companies to protect their businesses from increasing regulation and cost cutting pressures, and seize the opportunity to improve the overall patient experience. This is where AI and chatbots can have a direct impact on increasing the touchpoints with patients, and ensuring a feedback loop that drives the correct care actions and visibility into drug and care program adherence.

In this session, attendees will gain an understanding of:

  • The root causes of non-adherence?
  • How has the industry addressed non-adherence in the past?
  • How do AI-driven Chatbots change the ways patient adherence can be addressed?
  • What use cases have emerged from early adoption that the healthcare industry can learn from?

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Seth Earley
Seth Earley
Seth Earley is the Founder & CEO of Earley Information Science and the author of the award winning book The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable. An expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. He has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance.

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In this presentation Seth Earley discusses:

How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.