Enterprise Knowledge Management

Fuel your organization with the accurate and consistent knowledge and insights they need. Eliminate organizational silos, connect with experts through communities and increase collaboration. Adopting a more open, role-based knowledge culture with ready and easy access to information can accelerate the strategic impact of your operations.

Knowledge Management Strategy

The pace of business has accelerated.  With rapidly changing markets and heightened customer expectations maintaining high proficiency levels of employees and partners is a challenging feat for many organizations.  Incomplete or inaccurate information can lead to poor operational performance with lowered customer satisfaction and increased costs.

Organizational structures, disparate technology platforms and current business processes may limit the required level of collaboration and information integration to support effective execution. Information may only be updated on a periodic basis instead of meeting the real time demands today’s business environment.

Develop a knowledge management strategy to ensure easy access to right information by the right people at the right time.  Provide ready and easy access to information that can accelerate the strategic impact of your operations.

Intelligent Agent Applications

How do you maximize the usability of your information as an enabler of your operations with technology solutions that understand human language and broad knowledge topics?  The potential for Cognitive Computing is in its infancy but there are robust capabilities that can be deployed now.

Envision an “intelligent assistant” that can help users navigate through challenging business issues using your enterprise applications.  This assistant has context level insights and uses text-to-speech technology that makes users believe they are chatting to a real person.

Learn how your organization can optimize business responsiveness and improve productivity for real returns.  Leverage state of the art component authoring, nuanced taxonomies, sophisticated content object architecture, and data analytics technology to provide step by step instructions that help users with challenging business application scenarios.

Role Based Search Portals

Information to enable execution agility and success means providing ready access to the right information by the right people at the right time.  Information needed by individuals or roles within an organization are highly variable based on business requirements.   Role-based applications and portals, when modeled for specific users  can deliver high value, when monitored and governed to adapt to changing business conditions.

Business Intelligence

Is your organization struggling with Business Intelligence solutions that are meant to drive strategic and operational decision making but too often fall short?  When there is inconsistent data and a misalignment of cross-organizational vocabulary used to reference information, it can defeat the impact of critical business intelligence (BI) solutions.

Many organizations have terminology inconsistencies in their structured data and lack an approach for normalizing terms when an enterprise dictionary doesn’t exist. Consequently, traditional BI can’t provide the ‘complete story’ that would enable executives to make fully informed decisions. For example, a greeting card manufacturer could use its taxonomy to define “glossy” and “coated” as synonyms in order to ensure that its reports aggregate results for cards with both attributes.

Taxonomy can extend BI solutions by mapping database values to common concepts, so that BI analysis includes a more complete set of content. See how taxonomy-driven improvements can lead to improved Business Intelligence results and insights for your organization.