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Resources Converting Artificial Intelligence, Machine Learning, & More

Agentic AI and the Real Work of Intelligence: Context, Structure, and Human Judgment

We are entering a new phase of artificial intelligence—one defined not by generating content, but by taking action. Agentic AI represents th...

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 Agentic AI and the Real Work of Intelligence: Context, Structure, and Human Judgment

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10 Tips to Overcome Obstacles of AI-Enabled Digital Transformation

10 Tips to Overcome Obstacles of AI-Enabled Digital Transformation

Is AI driving digital transformation? Or is digital transformation driving the adoption of AI? Are they synergistic, or just getting in the ...

Omnichannel Virtual Assistants – the next frontier in voice and text for customer service

Omnichannel Virtual Assistants – the next frontier in voice and text for customer service

Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the pas...

Build Better Bots For Agents and Customers With Knowledge Architecture

Build Better Bots For Agents and Customers With Knowledge Architecture

How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed, ...

The Business Value of Taxonomy Panel Discussion – Key Take Aways

The Business Value of Taxonomy Panel Discussion – Key Take Aways

Taxonomy is a critical component of data-driven applications and processes, but implementing and sustaining a program can pose a challenge. ...

Five Ways that Artificial Intelligence (AI) and Analytics Improve Customer Experience(CX) and Employee Experience (EX)

Five Ways that Artificial Intelligence (AI) and Analytics Improve Customer Experience(CX) and Employee Experience (EX)

This article by Seth Earley originally appeared on CXBuzz. Quick Summary Research has shown that better engaged employees provide a better e...

3 Product Data Taxonomy Tips to Improve Your eCommerce

3 Product Data Taxonomy Tips to Improve Your eCommerce

Taxonomy is a key part of the navigation that aids customers in finding the product they are looking to research or buy. There are different...

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