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Why Your GenAI Pilot Won't Scale (And What to Do About It)

Why GenAI Pilots Fail to Scale: Insights From Seth Earley, Thomas Blumer, and Heather Eisenbraun Many organizations celebrate early success ...

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 Why Your GenAI Pilot Won't Scale (And What to Do About It)

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Big Data and Predictive Analytics: What’s New?

Big Data and Predictive Analytics: What’s New?

This article originally appeared in IT Professional. There’s a lot of noise and nonsense about so-called big data, especially about its role...

Profiting from the Next Level of Knowledge Management (KMWorld)

Profiting from the Next Level of Knowledge Management (KMWorld)

This article originally appeared in KMWorld Magazine. Pragmatic Steps to Deploying Next-Generation, Search-Based Applications Called “Intell...

Predictive Analytics for Insurance - Part 1: What’s Truly New for the Industry?

Predictive Analytics for Insurance - Part 1: What’s Truly New for the Industry?

There’s a lot of noise and nonsense about so-called Big Data, especially about its role in the new and exciting field of “predictive analyti...

Predictive Analytics for Insurance Part 2: Classes of Application and Tools for Competitive Advantage

Predictive Analytics for Insurance Part 2: Classes of Application and Tools for Competitive Advantage

In part one of this two-part series, we discussed what was new about analytics. The insurance industry has been using analytics in various p...

Customer Analytics – Measuring and Evolving the Customer Experience - Part 2

Customer Analytics – Measuring and Evolving the Customer Experience - Part 2

In part one of this series, we discussed the complexity of customer processes and interactions that result from the complexities of internal...

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