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86 posts showing
Knowledge Bots and Machine Learning
We have been seeing significant progress in the field of machine learning – programs that “learn” as they process information in order to pr...
Roundtable Series Session 2: The Role of Intelligent Virtual Assistants in Healthcare
Recorded - available as on demand webcast The lack of patient adherence to prescribed medications and post-procedure care instructions is cr...
Roundtable Series Session 1: Digital Workers, Chatbots & Customer Service - Reality vs Aspiration
Recorded - available as on demand webcast What works, what doesn't and what organizations need for success A survey of 100 information manag...
Making the Case for AI-Driven Enterprise Search: ROI, Talent, and the Long View
Getting AI into enterprise search is a technical challenge, but it is rarely the hardest one. The harder challenge is organizational: buildi...
Knowledge Management and User Engagement – Weaving the Experience into Work Practices
Organizations are maturing in their understanding of knowledge management. But true engagement and acceptance is still a major obstacle to s...
Virtual Assistants & Chatbots - The Next Big Thing in Customer Experience
Recorded - available as on demand webcast Chatbots are increasingly part of the customer experience – whether to facilitate a new transactio...