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Searching for Gold: Taxonomy and Metadata for Enterprise Search and AI Retrieval

Who this is for: CIOs, CDOs, heads of knowledge management, and the search, content operations, and information architecture leaders respons...

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Searching for Gold: Taxonomy and Metadata for Enterprise Search and AI Retrieval

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85 posts showing

Omnichannel Virtual Assistants – the next frontier in voice and text for customer service

Omnichannel Virtual Assistants – the next frontier in voice and text for customer service

Knowledge Engineering, Artificial Intelligence

Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the pas...

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Build Better Bots For Agents and Customers With Knowledge Architecture

Build Better Bots For Agents and Customers With Knowledge Architecture

Knowledge Engineering, Content Optimization, Artificial Intelligence, Customer & User Experience, Content Management

How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed, ...

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Designing AI Program for Success-4 Part Series

Designing AI Program for Success-4 Part Series

Retail & Consumer Goods, Financial Services & Insurance, Manufacturing & Distribution, Knowledge Engineering, Artificial Intelligence, Ontology

Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...

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Five Principles Enabling Effective Human-AI Collaboration at Enterprise Scale

Five Principles Enabling Effective Human-AI Collaboration at Enterprise Scale

Knowledge Engineering, Knowledge Management, Digital Transformation, Artificial Intelligence, KMWorld

Artificial intelligence demonstrates optimal performance when human expertise remains integrated throughout operational workflows. Knowledge...

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The Business Value of Taxonomy - Your Competitors Know It

The Business Value of Taxonomy - Your Competitors Know It

Strategy, Knowledge Engineering, Product Data Management, Taxonomy

RECORDED WEBCAST AVAILABLE We still hear it today – executives ask “Why do we need a taxonomy?” Then the various follow-ons : “Can’t we just...

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Knowledge Architecture - The Path to Automating Customer Support Interactions

Knowledge Architecture - The Path to Automating Customer Support Interactions

Knowledge Engineering, Content Optimization, Content Management

Recorded - available as on demand webcast There is an ever increasing focus on reducing customer support costs while improving customer sati...

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At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.