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129 posts showing
Predictive Analytics for Insurance - Part 1: What’s Truly New for the Industry?
There’s a lot of noise and nonsense about so-called Big Data, especially about its role in the new and exciting field of “predictive analyti...
Predictive Analytics for Insurance Part 2: Classes of Application and Tools for Competitive Advantage
In part one of this two-part series, we discussed what was new about analytics. The insurance industry has been using analytics in various p...
Customer Analytics – Measuring and Evolving the Customer Experience - Part 2
In part one of this series, we discussed the complexity of customer processes and interactions that result from the complexities of internal...
Customer Analytics – Measuring and Evolving the Customer Experience - Part I
In part one of this two part series on customer experience and analytics for financial companies, we’ll explore the nature of the customer j...
Information Architecture – What It Takes to Succeed
Intranet solutions that delight users require the right information architecture (IA): taxonomy, metadata, and navigation design. They also ...
Keeping SharePoint from Becoming an Information Shantytown
SharePoint is a near-ubiquitous platform for content and document management. In order to get the most from the platform, it's important to ...