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121 posts showing
Complex Product Configuration: The Intersection of Knowledge Management and Product Information Management
Recorded - available as on demand webcast Organizations are investing in product data to support eCommerce and a more personalized experienc...
How to Bring a Google-Like Search Experience to the Enterprise
Recorded - available as on demand webcast If internet search worked like enterprise search, who would use it? For years, enterprise users ha...
How Organizations are Using Customer Data Platforms
Recorded - available as on demand webcast Customer Data Platforms, software that creates a persistent, unified customer database that is acc...
Test Your Product Taxonomy - When, Why, and How to Do It
Recorded - available as on demand webcast For many companies digital sales are outpacing sales from other channels as customers do more and ...
How Knowledge Graphs Increase The Value of Company Data Assets
Recorded - available as on demand webcast To be competitive in today’s data-driven world, it is more important than ever to make use of all ...
Knowledge Architecture - The Path to Automating Customer Support Interactions
There is an ever increasing focus on reducing customer support costs while improving customer satisfaction. While these appear to be conflic...