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500 posts showing
Using Maturity Models to Close the Customer Experience Gap
What passed for a satisfying customer experience two years ago is today's baseline expectation. The mobile site that once felt innovative no...
Training the Robots: Evolving Virtual Assistants and the Human Machine Partnership
Recorded - available as on demand webcast Turing test or no Turing test, Intelligent Virtual Assistants are here to stay. As more and more o...
How to Train Your Robot
What do curated content, personalization and machine learning have in common? Personalization is all about giving people appropriate informa...
Site Search: The Battle for Relevance
Recorded - available as on demand webcast Your site is under constant scrutiny by Google, and much of your content strategy is geared toward...
B2B: To Compete in Digital, You Need to Own Your Product Information
If you’re like most B2B manufacturers or distributors, you’re taking a page from the B2C playbook and you’re building out the product experi...
Cognitive Search – The Next Generation of Information Access
You no doubt have heard about cognitive computing and see the inroads that AI is making in daily life as one technology company after anothe...