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Retail’s future belongs to those who master AI-driven commerce, but success requires more than algorithms. It takes scalable, structured IT ecosystems designed to power AI.In this webinar, we’ll explore how retailers can rethink infrastructure around composability, knowledge architecture, and governance. Featuring real-world examples like PetSmart, we’ll show how smarter foundations improve findability, reduce cart abandonment, and drive innovation.This isn’t hype. It’s a roadmap for IT and digital leaders to enable AI success across omnichannel retail.
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Service Spotlight

Knowledge Assessment for Generative AI Projects

We're offering a two-week exploration of your organization's alignment, knowledge management, and technical capabilities. Identify the key factors hindering your ability to incorporate cutting-edge generative AI solutions into your Knowledge Management culture, program, and systems.
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Day in the Life of a Service Technician

A Day in the Life of a Service Technician: AI vs. Manual Maintenance When service teams can’t access the right information at the right time...

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195 posts showing

How To Choose The Best Marketing Process For Digital Transformation

Blog

How To Choose The Best Marketing Process For Digital Transformation

Digital Transformation, Data & Analytics, Customer & User Experience

Most organizations are realizing that understanding and embracing the sea change that is impacting the marketing function will mean the diff...

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Build Better Bots For Agents and Customers With Knowledge Architecture

Blog

Build Better Bots For Agents and Customers With Knowledge Architecture

Knowledge Engineering, Content Optimization, Artificial Intelligence, Customer & User Experience, Content Management

How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed, ...

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The Business Value of Taxonomy Panel Discussion – Key Take Aways

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The Business Value of Taxonomy Panel Discussion – Key Take Aways

Manufacturing & Distribution, Content Optimization, Knowledge Management, Taxonomy, Customer & User Experience

Taxonomy is a critical component of data-driven applications and processes, but implementing and sustaining a program can pose a challenge. ...

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4 Reasons B2B Manufacturers need Strong Product Data

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4 Reasons B2B Manufacturers need Strong Product Data

Manufacturing & Distribution, Product Data Management, Metadata & Tagging, eCommerce & Merchandising

There are many manufacturers who have started to take the leap forward in the digital space, but there are still a great number who rely sol...

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6 Key Elements of a Successful B2B Manufacturer’s Marketing Strategy

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6 Key Elements of a Successful B2B Manufacturer’s Marketing Strategy

Manufacturing & Distribution, Digital Transformation, eCommerce & Merchandising, Customer & User Experience

To compete in today’s digital marketplace, B2B manufacturers and distributors must offer customers an experience similar to those offered by...

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The Comprehensive Ecommerce and Marketing Guide for B2B Manufacturing and Distribution

Blog

The Comprehensive Ecommerce and Marketing Guide for B2B Manufacturing and Distribution

PIM, Manufacturing & Distribution, Information Architecture, Digital Transformation, Artificial Intelligence, eCommerce & Merchandising, Internet of Things

Today, every B2B is subject to similar expectations as top-tier B2C brands: providing customers with multiple channels in which to order, mo...

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